If you are getting notifications emails as spam, You could simply mark emails as NOT SPAM. so Gmail doesn't put these emails in SPAM folder.
You may also create a filter (you may read more about filters here so that emails from specific addresses are not marked as SPAM).
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About Support Desk
Support is free for customers regarding bugs and issues related to our products.
If you require customization or help to customize/configure our products, this gets under premium support and it will be paid per hour.